What a great day for customer service experiences!

Our Cingular bill ended up being over a 100 bucks this past month. The extra charges were due to "data transfers," which means nothing to me since my husband and myself never access the internet on our cell phones. We're lucky if we can get a simple text message written let alone figure out how to check email and stuff.

So I called Cingular today to ask about the data transfers and to figure out what it means so we could stop doing it. The girl was rather pleasant from the beginning, and even though I suspect she thinks we're both big idiots because I said we never get on the internet or email pictures to people (na-uh! no way!), she never treated me as such. She offered to turn off the media service to both our phones (so the big dummies won't access the internet "accidentally"), and I said yes, please do that, thank you very much.

Maybe it's because I didn't call with a predetermined attitude in mind, or because she was having an exceptionally wonderful customer service call center day, but she offered to reverse the two big charges on our bill instead of making the dummy customer (me) pay for services I didn't even know how I accessed.

Whhhaaaaattt? I thought. Could this be true? I mean, if I was in the mood, I certainly would have spouted off with tons of attitude that I wasn't the dummy who was transferring data on my phone and it was Cingular's fault, not mine, but I was actually willing to chalk it up to a lesson learned, and since the media service was being turned off, we were going to be safe from extra charges from now on. But no -- this nice gal took the initiative and reversed said charges on her own.

I then decided I was going to leave Jamba Juice alone because not only was I two bucks richer in Jamba Juice cash, I now didn't have to pay 25 bucks on our cell phone bill.

I'm still waiting for the money to start floating from the sky and falling directly into my hands, but so far, no such luck. I think I'll take what I got and call it a day.